grievance-redressal
Submit a privacy, data, security, eligibility or service grievance.
GRIEVANCE REDRESSAL
Legal Entity: PADMA HUF
Brand: INFOPAISA
Website: www.infopaisa.com
Infopaisa is committed to addressing user concerns relating to its website, services, privacy, personal data, eligibility tools, content and platform operations.
Grievance Officer
Designation: Grievance Officer
Legal Entity: PADMA HUF
Email: [email protected]
Registered / Business Address:
6, 2nd Cross Road
Eshwri Nagar, Hosakere Halli
Bengaluru – 560085
India
We do not publicly display a telephone number for grievance handling.
How to Submit a Grievance
You may submit a grievance through the Infopaisa Grievance Redressal Form available on this page.
The form should request only information reasonably necessary to understand and resolve the grievance.
You may be asked for:
- Name
- Email address
- Mobile number, where necessary
- Relevant Infopaisa reference or journey ID
- Category of grievance
- Description of the issue
- Supporting information where reasonably necessary
Do not upload Aadhaar, PAN, passwords, OTPs or other sensitive identity credentials unless specifically requested through an approved and secure process.
Grievance Categories
The form may include:
- Privacy / Personal Data
- MeriPehchaan Verification
- Eligibility Result
- Product Information
- Incorrect Information
- Third-Party Provider
- Security Concern
- Account / Access Issue
- Website / Technical Issue
- Other
Submission Process
After receiving a grievance, Infopaisa may:
- Acknowledge the complaint;
- Review the information provided;
- Request additional information where reasonably necessary;
- Investigate the matter;
- Coordinate with a relevant service provider where appropriate;
- Provide an appropriate response or resolution.
Grievances will be handled in accordance with applicable law and the nature of the complaint.
Privacy and Data Requests
If your grievance concerns personal data, please clearly identify the nature of the request.
Where applicable, Infopaisa may process requests relating to:
- Access to personal information
- Correction
- Deletion
- Withdrawal of consent
- Processing concerns
- Other rights available under applicable law
The DPDP framework provides mechanisms for individuals to exercise applicable rights and make complaints.
Contact
Grievance Officer
PADMA HUF — INFOPAISA
Email: [email protected]
Address:
6, 2nd Cross Road
Eshwri Nagar, Hosakere Halli
Bengaluru – 560085
India